Business as Usual: ERI Delivers Service Consistency During the COVID-19 Pandemic

by | Oct 12, 2020 | Guides, Interest

It has been “business as usual” at ERI throughout the COVID-19 pandemic.

Although ERI’s motto has always been “collaboration under one roof,” we began developing the IT and communications infrastructure to enable our staff to effectively serve our clients remotely over 15 years ago. As a result, when our Governor mandated prudent social distancing and “stay at home” policies to flatten the COVID-19 transmission curve this past March, ERI was able to immediately transition our environmental risk management staff from our headquarters to their respective homes in the Charlotte, NC area. Staff members can easily access our secure Virtual Private Network (VPN) from home, and the VPN’s multifactorial authentication ensures client data is always secure. In the event of an internet carrier outage, ERI can also immediately convert to a private, secondary fiber optic internet connection. This alternate connection allows us to maintain productivity during peak internet demand. ERI has embraced redundancy when designing our IT systems!

Environmental Risk Management Services

Although we are working remotely, whether you need Regulatory Database Report (RDR), Records Search with Risk Assessments (RSRAs), Environmental Desktop, Phase I or II Environmental Site Assessment reviews, or assistance with environmental policy development, our team is ready to meet your needs and guide you through the due diligence process. ERI is also prepared to assist with your environmental risk management training needs. From current environmental topics to an overview of your bank’s current policy, ERI can provide your staff with a custom remote training webinar via ZOOM.

Call the ERI Team Anytime!

As always, if you need to speak to any member of our staff for free consultation regarding a commercial real estate loan or simply have a question regarding your bank’s specific environmental risk management policy, the ERI main telephone number will always be answered during regular business hours (for clients located in all 4 domestic time zones!) by one of our environmental risk analysts. Feel free to contact us anytime at (704) 548-9333 or simply email one of our experienced staff members!

ERI is proud to be a part of your bank’s risk management team!